Yes, we’re proud to serve filmmakers around the globe. However, some regions may have additional customs duties or fees. We recommend checking your local regulations or contacting us for details.

Our standard processing time is usually 1–7 business days. Domestic shipping often takes an additional 2–5 business days, while international deliveries can vary depending on customs and location. You can get an estimate of shipping time to Your adress in the checkout / cart.

We offer a 30-day return window for most items. As long as the accessory is in its original condition and packaging, you can return or exchange it. Some exceptions may apply for limited-edition or promotional items—please review our detailed Return Policy for specifics.

If you need to update your shipping address or cancel your order, contact us right away. We’ll do our best to accommodate, but once an item has shipped, we can’t make changes.

Once your order ships, you’ll receive a confirmation email with a tracking number. Use that link to monitor the delivery progress of your order in real time.
You can also track your order HERE.

If your package arrives damaged or an item is missing, follow these steps:

1. Inspect the package before accepting it. If it’s visibly damaged, refuse the delivery and ask the carrier to mark it as “damaged upon arrival.”
2. If you’ve already accepted the package, take clear photos of the damage (or note the missing item).
3. Contact us with your order number as soon as possible. We’ll work with the carrier to resolve the issue and arrange a replacement or refund.

Taking these steps helps speed up the resolution process.