FAQ's
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Does Filmatura ship worldwide?
Yes, weβre proud to serve filmmakers around the globe. However, some regions may have additional customs duties or fees. We recommend checking your local regulations or contacting us for details.
What are the typical shipping times for domestic and international orders?
Our standard processing time is usually 1β7 business days. Domestic shipping often takes an additional 2β5 business days, while international deliveries can vary depending on customs and location. You can get an estimate of shipping time to Your adress in the checkout / cart.
What is your return and exchange policy?
We offer a 30-day return window for most items. As long as the accessory is in its original condition and packaging, you can return or exchange it. Some exceptions may apply for limited-edition or promotional itemsβplease review our detailed Return Policy for specifics.
Orders
Below are some of are common questions about orders
Can I adjust or cancel my order after itβs been placed?
If you need to update your shipping address or cancel your order, contact us right away. Weβll do our best to accommodate, but once an item has shipped, we canβt make changes.
How do I track my order?
Once your order ships, youβll receive a confirmation email with a tracking number. Use that link to monitor the delivery progress of your order in real time.
You can also track your order HERE.
My package arrived damaged or incomplete. What should I do?
If your package arrives damaged or an item is missing, follow these steps:
- Inspect the package before accepting it. If itβs visibly damaged, refuse the delivery and ask the carrier to mark it as βdamaged upon arrival.β
- If youβve already accepted the package, take clear photos of the damage (or note the missing item).
- Contact us with your order number as soon as possible. Weβll work with the carrier to resolve the issue and arrange a replacement or refund.
Taking these steps helps speed up the resolution process.